Privacy & Terms of Use

Privacy Policy

Your privacy is critically important to us. At Cisiv we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.

Below is our privacy policy which incorporates these goals:

Cisiv operates It is Cisiv's policy to respect your privacy regarding any information we may collect while operating our website.

Website Visitors

Like most website operators, Cisiv collects non-personal information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cisiv's purpose in collecting non-personal information is to better understand how Cisiv’s visitors use its website. From time to time, Cisiv may release non-personal information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cisiv also collects personal information like Internet Protocol (IP) addresses. Cisiv does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personal information, as described below.

Gathering and Retention of Personal Information

Certain visitors to Cisiv’s websites choose to interact with Cisiv in ways that require Cisiv to gather personal information. The amount and type of information that Cisiv gathers depends on the nature of the interaction. For example, we ask visitors who sign up to a blog to provide a username and email address. Those who engage in transactions with Cisiv are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Cisiv collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Cisiv. Cisiv does not disclose personal information other than as described below. And visitors can always refuse to supply personal information, with the caveat that it may prevent them from engaging in certain website-related activities.

We will only keep your personal data within the timeframes allowed by law and for as long as necessary to comply with our legal obligations. The length of time we keep your data will depend on the type of personal data we have collected. Please contact us on for details of any specific retention period.

Aggregated Statistics

Cisiv may collect statistics about the behaviour of visitors to its websites. For instance, Cisiv may monitor the most popular blogs. Cisiv may display this information publicly or provide it to others. However, Cisiv does not disclose personal information other than as described below.

Protection of Personal Information

Cisiv discloses personal information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Cisiv's behalf or to provide services available at Cisiv's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Cisiv's websites, you consent to the transfer of such information to them. Cisiv will not rent or sell personal information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Cisiv discloses personal information only when required to do so by law, or when Cisiv believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cisiv, third parties or the public at large. If you are a registered user of Cisiv's website and have supplied your email address, Cisiv may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cisiv and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cisiv takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of personal information.

Access to or correction of Personal Information

You have a right to access to your personal data and to require the correction or deletion of your personal data that is inaccurate or incomplete to the extent permitted by applicable law. If you wish to exercise one of the above-mentioned rights, please send us your request via email to We will respond to your request for access within 30 days. In coordination with our security standards, please do not send any sensitive information to us via unencrypted email. Also, please note that we will need to verify and authenticate any emailed requests for access or changes to your information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cisiv uses cookies to help Cisiv identify and track visitors, their usage of Cisiv website, and their website access preferences. Cisiv visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cisiv's website, with the drawback that certain features of Cisiv's website may not function properly without the aid of cookies.


Cisiv do not currently host ads from third parties on the web site. In the event that this situation changes, the following policy will apply. Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Cisiv and does not cover the use of cookies by any advertisers.

Marketing emails

There is no automatic subscription to any marketing emails once you submit your enquiry on our ‘Contact us’ page.

Privacy Policy Changes

Although most changes are likely to be minor, Cisiv may change its Privacy Policy from time to time, and in Cisiv's sole discretion. Cisiv encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


This privacy policy is based on the one released by under a Creative Commons Sharealike license. Thanks to the team at Automattic and please feel free to reuse this under the same license.

Get in touch

12th Floor CI Tower,
St George’s Square, New Malden. KT3 4HG
+44 (0)20 8939 8470


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